Permission is explicit.
A private message does not become public proof unless the person who wrote it has agreed to that use.
The client experience
Proof should not ask you to suspend judgement.
Client words belong to the person who wrote them. Nothing is published merely to make the practice appear more established than the record allows.
Meaning stays intact.
Published words will not be cut into a stronger claim than the client actually made.
The source remains visible.
Where a legitimate platform review is shown, its source, date and verified destination will accompany it.
The record as it stands
Nothing borrowed. Nothing manufactured.
Client experience will be represented here when genuine words have a clear and appropriate basis for publication.
Begin in writing
Tell Heather what you need.
You do not need the perfect terminology. Write what is happening and what you are working toward.